At “Safeed Foods,” we are always committed to delivering 100% pure and premium-quality food items to you. Even so, if any issue arises at the time of delivery, we have a simple return and refund policy in place for customer protection. Please read the guidelines carefully:

1. In which cases is a return or exchange applicable? If any of the following issues are observed after receiving delivery of the product, you can exchange or return the product:

• Wrong Product Delivered: If a different product is delivered instead of the one you ordered.

• Damaged Product: If the product packaging or bottle is broken or cracked upon delivery in a way that makes it unusable.

• Expired Product: If the delivered product has passed its expiration date.

• Quality Deficiency: If there is a complaint with logical proof regarding the core characteristic (purity) of our product.

2. Return Conditions

• You must report the complaint by contacting our customer care number or messaging our official Facebook page within a maximum of 24 hours of receiving the product.

• The product must be unused, and its original packaging, label, or seal must remain intact (except for cases involving testing the product’s quality).

• The cash-on-delivery invoice or purchase receipt must be presented when returning the product.

3. Refund Process

• A refund is applicable only if we are unable to replace or exchange it with a new product of equal value.

• Refund Timeline: Once the returned product reaches our office, we will verify it. If the complaint is proven valid, your money will be refunded within the next 3 to 7 working days.

• Refund Method: Refund money will be sent via bKash, Rocket, Nagad, or bank account according to the customer’s preference.

4. Delivery Charge Rules

• If the return is due to our mistake (wrong or damaged product), the customer will not have to pay any extra delivery charge for the return or exchange.

• However, if the customer wants to exchange a product due to personal preference or disliking the product, the new delivery charge must be borne by the customer.

Special Request: You are requested to check the product thoroughly in front of the delivery man before receiving it. For any urgent needs, please contact our hotline number directly at [Your Mobile Number].